We recommend to our On Demand clients that they have basic monitoring of critical systems such as their server(s). This monitoring can help prevent major, costly disasters from happening. We will monitor your server(s) on a regular basis and look for things that can turn into problems or down time
If the product doesn’t work, you are given the choice of a refund or a replacement. Our babysitter’s just moved away, so we’re asking around for a replacement. He raged at us for forgetting to order a replacement. The hardest part will be to find a replacement. We had to
Service level agreements or SLAs are some of the most important components of any IT setup and help desk features. eCommerce entrepreneurs are well aware of its importance since it is often used to negotiate with hosting services and shopping cart software, among others.